Privacy Policy

Information We Collect

When you interact with our AI-powered systems — including phone calls, SMS, web forms, or scheduling tools — we may collect the following:

• Name and contact information (phone number, email address)
• Service address and job details
• Appointment and scheduling preferences
• Call recordings and transcripts (where permitted by law)
• Response data from SMS and automated follow-up sequences

How We Use Your Information

Information collected through our systems is used to:

• Respond to inbound inquiries and qualify service requests
• Schedule and confirm appointments
• Send follow-up SMS and call sequences to leads who have not yet booked
• Deliver appointment reminders and confirmations
• Improve AI workflow performance and response quality

We operate AI automation systems on behalf of trades and service businesses including electrical, HVAC, plumbing, roofing, and similar contractors. Your data may be shared with the business whose system you interacted with solely to fulfill your service request.

SMS Messaging

By providing your phone number and engaging with our system, you consent to receive SMS messages including appointment confirmations, follow-up reminders, and scheduling communications.

Message frequency varies based on your interaction and the service requested. You may receive multiple messages as part of a follow-up or reminder sequence.

Message and data rates may apply.

You may also receive follow-up messages related to your service inquiry, including lead qualification questions and review requests.

To opt out at any time, reply STOP to any message. To request help, reply HELP.

Phone Calls

Our systems may place or receive automated and AI-assisted phone calls for the purpose of lead qualification, appointment scheduling, and follow-up. Calls may be recorded where permitted by applicable law. By engaging with our phone systems, you consent to such recording where required.

Data Sharing

We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes.

We do not sell or rent your personal information. Your data may be shared only with the following service providers solely to deliver the services you requested:

• The service business whose automation system you interacted with
• Twilio — for SMS and call delivery
• Vapi — for AI voice call processing
• n8n — for workflow automation

These providers are not authorized to use your information for any purpose other than delivering services on our behalf. Each third-party provider maintains its own privacy policy governing its handling of data.

Data Retention

Contact and interaction data is retained only as long as necessary to fulfill the service request or as required by law. You may request deletion at any time.

Your Rights

You have the right to request access to, correction of, or deletion of any personal information we hold. Contact us at vanwaynec01@gmail.com.

Contact

Van Wayne Chaney Jr. · vanwaynec01@gmail.com · vanwaynechaney.com